Sources and method
Nobody in this field publishes how they check things. This page is that, including the parts that did not work.
The rules we hold ourselves to
- Quote, do not paraphrase. Where a rule matters, the regulator's own words appear next to the claim with a link, so you can judge whether our reading is fair.
- A date means a re-read. The verification dates below move only when someone opens the page again and confirms the quoted string is still there. Rebuilding the site does not move them. A stale date is honest; a fresh date that nothing verified is not.
- Numbers must be traceable. Every numeral in the article body is listed below with the sentence it came from. The build fails if a number appears on a page without an entry here.
- Unverified means unpublished. If we cannot retrieve a primary source, we say so and leave the figure out, rather than repeating what other sites say.
- One jurisdiction at a time. A rule is stated with the regulator it belongs to. We do not imply that a British rule applies elsewhere.
Sources quoted
| Publisher | Document | Last re-read |
|---|---|---|
| Gambling Commission (Great Britain) | What happens to your money if a gambling business goes bust | 2026-09-07 |
| Gambling Commission (Great Britain) | The customer funds insolvency ratings system | 2026-09-07 |
| Gambling Commission (Great Britain) | Taking your complaint to an ADR provider | 2026-09-07 |
| Gambling Commission (Great Britain) | Handling complaints and alternative dispute resolution | 2026-09-07 |
| Gambling Commission (Great Britain) | Complain about a gambling business | 2026-09-07 |
| Gambling Commission (Great Britain) | Free multi-operator and national self-exclusion schemes | 2026-09-07 |
Every number, and where it came from
| Number | What it is | Sentence it came from |
|---|---|---|
| 8 | weeks the operator has to resolve a complaint before ADR opens | The gambling business has 8 weeks to resolve your complaint from when they receive it. Complain about a gambling business |
| 3 | working days to acknowledge a complaint | within 3 working days of receiving it Handling complaints and alternative dispute resolution |
| 10 | working days for the ADR provider to respond once referred | within 10 working days of receiving the request. Handling complaints and alternative dispute resolution |
| 10,000 | pound threshold below which an accepted ADR decision binds the operator | For disputes exceeding £10,000, the ADR procedure does not need to be binding. Handling complaints and alternative dispute resolution |
What we could not verify
These were attempted on 2026-09-07 and failed. They are listed because a gap you are told about is worth more than a gap quietly filled from memory.
- The minimum GAMSTOP self-exclusion period. The regulator's page says only "a period of your choosing". The scheme's own help pages returned not-found and forbidden responses to us. A commonly repeated figure exists; we did not quote it, because we could not read it at the source.
- The licence condition number that carries the customer funds requirement. Two candidate conditions were checked and ruled out. The article therefore cites the guidance rather than a condition number.
- The exact letter-case of the three fund-protection labels.Our first pass capitalised them. A re-check found they appear in lower case, inline in a list, so the headings on the guide are presented as ours rather than as a transcription. The sentence-level quotations were re-confirmed word for word and are unaffected.
- Anything from the Malta Gaming Authority. Every attempt to fetch mga.org.mt returned a forbidden response. Malta is consequently not described on this site at all yet, rather than described from second-hand summaries.
Corrections
If a quotation no longer matches its source, or a rule has changed, tell us and it gets fixed and re-dated. That is the whole mechanism; there is no editorial board behind it.
Apexpari earns nothing from this page. There are no affiliate links and no operator has paid for placement or review.